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Frequently Asked Questions (FAQ)

  1. What should I do if I do not receive the award made?
  2. What do I do if my employer is insolvent?
  3. I have submitted my form but have not received a receipt number to confirm the form has been issued?

1. What should I do if I do not receive the award made?

In England and Wales, you can ask your local county court to enforce payment as soon as you have received the written judgment. You can get the address of your local county court from your public library, Citizens Advice, the Legal Services Commission or the Court Service Helpline on 0845 456 8770 or the Court Service's (HMCS) website.

The county court will need to see your copy of the tribunal’s judgment.

Leaflets are available, either at the county court or online which explain how to enforce your judgment. A helpline to explain the procedure, which court to use and which leaflets you may need to help you enforce your judgment, is available on 0845 456 8770. As a start you may wish to ask for leaflet EX328 which explains what options you have

If you need a certified copy of the judgment, you can get one free of charge by writing to:

The Secretary to the Tribunals
First Floor
100 Southgate Street
Bury St Edmunds
IP33 2AQ

In Scotland, you should write to the office in which your case was heard asking for an extract of the judgment. The Secretary will issue an extract to you which a Sheriff Officer may use to enforce the payment. Once the extract has been issued by the Secretary, the tribunal can do no more to help you with enforcement. Do not ask for an extract until the end of the time allowed for appeal to the Employment Appeal Tribunal (EAT), that is, 42 days from the date on which the judgment was sent to you.

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2. What do I do if my employer is insolvent?

Redundancy and other payments and insolvent employers

If the tribunal has decided that you are entitled to a redundancy payment and you are having difficulty getting your former employer to pay you, or it made an award for unpaid wages, holiday pay, notice pay or guaranteed pay and your employer is insolvent, you should contact the Redundancy Payments Service at one of the following addresses.

For
Birmingham, Cambridgeshire, Cheshire, Cornwall, Derbyshire, Devon, Dorset, Essex, Gloucestershire, Hampshire, Herefordshire, Isle of Wight, Lancashire, Leicestershire, Lincolnshire, Manchester, Norfolk, Northamptonshire, Nottinghamshire, Oxfordshire, Rutland, Shropshire, Somerset, Staffordshire, Wales, Warwickshire, West Midlands, Wiltshire and Worcester.

You need to write to the following address

7th-9th Floor
Hagley House
83-85 Hagley Road
Birmingham
B16 8QG

For
Bedfordshire, Berkshire, Buckinghamshire, Hertfordshire, Kent, London, Suffolk, Sussex and Surrey.

You need to write to the following address

PO Box 15
Exchange House
60 Exchange Road
Watford
WD1 7SP

For
Cleveland, Cumbria, Durham, Merseyside, Northumberland, Scotland, Teesside, Tyne and Wear and Yorkshire.

You need to write to the following address

Ladywell House
Ladywell Road
Edinburgh
EH12 7UR

3. I have submitted my form but have not received a receipt number to confirm the form has been issued?

The majority of claims issued are provided with a reference number confirming the form has been issued. If you have opted to receive communication via email you will automatically receive an email within 24 hours, providing the receipt /issue number and confirmation that the local office responsible for your case will contact you within 5 working days.

If you are concerned that your form will not be received within the correct time limits, we would advise you to either re-submit the form or contact the local office responsible for processing your claim directly (Please see below guidance on case allocation) to confirm receipt.

The office responsible for dealing with your claim will be determined by the post code of the respondent against whom your claim has been made. http://www.employmenttribunals.gov.uk/Documents/HearingCentres/postcodes.pdf

All of our office's contact details can be found at: http://www.employmenttribunals.gov.uk/HearingCentres/hearingCentres.htm

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